Return and Refund Policy

1. Overview

EcoJetShop sells refurbished printer products. Because refurbished products can have different cosmetic conditions and included items, customers must review the product page carefully before placing an order.

This policy applies to eligible refurbished printer purchases made through EcoJetShop.

2. Return Window

Return requests must be submitted within 14 days of delivery. The 14-day period begins on the delivery date shown by the carrier tracking record or order delivery confirmation.

Customers must contact EcoJetShop at info@ecojetshop.com within the return window and include the order details needed for review.

3. Return Eligibility

A product is eligible for return review when all conditions below are met:

• The return request is submitted within 14 days of delivery.
• The product was purchased directly through EcoJetShop.
• The product is returned with the same included items listed with the order.
• The product is packed securely for return shipping.
• The customer provides order number, product name, delivery date, and reason for return.
• The product condition is reviewed and approved by EcoJetShop after return inspection.

4. Non-Returnable Conditions

Returns are not accepted in the following conditions:

• Return request submitted after 14 days from delivery.
• Product damaged after delivery due to misuse, mishandling, improper storage, or unauthorized changes.
• Missing accessories, cables, trays, manuals, parts, or included items from the original order listing.
• Product returned without approval from EcoJetShop.
• Product returned to an incorrect address or without required return details.
• Cosmetic wear already disclosed on the product page.
• Buyer’s change of preference after product use when the product matches the listing description.

5. How to Request a Return

To request a return, customers must email EcoJetShop at info@ecojetshop.com within 14 days of delivery.

Include the following details

• Full name used for the order.
• Order number.
• Product name.
• Delivery date.
• Reason for return request.
• Photos of the product and packaging when the request involves damage, missing items, or product condition concerns.

EcoJetShop reviews the request and provides return instructions when the request qualifies for return review.

6. Return Shipping Responsibility

Customers are responsible for return shipping costs unless EcoJetShop confirms that the return is due to an incorrect item, missing listed item, or product condition issue not disclosed in the listing.

Returned products must be packed securely. EcoJetShop is not responsible for damage caused by poor return packaging.

7. Return Inspection Process

Returned products are inspected after arrival. The inspection checks product identity, included items, serial or listing details where applicable, returned condition, and packaging condition.

Refund approval is based on the returned product matching the approved return request and meeting the eligibility rules in this policy.

8. Refund Timeline

Approved refunds are processed within 7 business days after the returned product is received and inspected.

Refunds are issued to the original payment method used at checkout. Payment providers and banks can take additional time to post the refund after EcoJetShop processes it.

Refund amount

The refund amount is based on the approved return condition, product price paid, and any applicable deductions for missing included items, damage after delivery, or return shipping responsibility.

9. Exchanges

EcoJetShop handles replacement requests based on product availability. Refurbished inventory can vary, so the same item or model is not guaranteed to be available for exchange.

When an exchange is unavailable, EcoJetShop reviews the request under the refund process described in this policy.

10. Damaged Packages or Delivery Issues

Customers must inspect the package after delivery. If the package appears damaged or the product condition appears affected during shipping, customers must contact EcoJetShop at info@ecojetshop.com with order details and photos.

Photos should include the outer box, inner packaging, shipping label, product, and visible damage area.

11. Warranty Claims Are Separate

Return requests and warranty claims are separate processes. The default limited seller warranty is 30 days from delivery unless a product page states a different duration.

Warranty coverage is explained in the Warranty Policy.

12. Contact EcoJetShop

Return and refund questions can be sent to EcoJetShop using the contact details below.